Shipping policy

Shipping and Delivery Options Free Shipping on All U.S. Orders

We offer free standard shipping on all orders within the United States.

Domestic Shipping:

  • Free Standard Shipping on all orders
  • UPS® (Discounted rates from Shopify Shipping) – Calculated at checkout.
  • Express Shipping is available and calculated at checkout.

Processing Time

Orders are processed within 1-3 business days, excluding weekends and public holidays.

Delivery Time

  • Standard Shipping: 5-10 business days after processing. Once the item has been handed to the delivery carrier, a tracking number will be sent to you via email.

Free Local Pickup

Available at select boutique locations in Brooklyn NYC.

Cancellations

Once an order is submitted, processing begins, and the order cannot be canceled. If you have questions regarding a cancellation, please contact us at boutique@christinealcalay.com.

Returns

Returns are accepted within 14 days of the original purchase date. Items must be returned unused and in original condition. Please use our Returns Portal for returns or exchanges. For more details, visit our Return Policy page.

Delayed Orders

In the event of delayed processing, customers may cancel their order for a full refund. Delays caused by the shipping provider do not fall under our liability. For delayed orders, please contact the shipping carrier directly for updates.

Damaged Orders

Christine Alcalay is not responsible for lost or damaged products after they are handed to the shipping carrier. If your order arrives damaged, please contact us for assistance in filing a claim with the shipping provider.

Digital Product Sales (Gift Cards)

• Delivery: Gift cards are delivered electronically via email shortly after purchase. If you do not receive your gift card, please check your spam folder or contact us for assistance. • Redemption: Gift cards can be redeemed online at checkout and are applicable toward any available product or service.

• Returns & Cancellations: Digital gift card purchases are non-refundable and cannot be canceled once the order is processed.

• Expiration: Gift cards do not expire and do not have any fees associated with their use.

Preorder Policy

• Preorder Terms: When you place a preorder, your item is reserved specifically for you and will ship once production is complete. Estimated shipping times are provided at the time of preorder, but please note that these are approximate and may vary slightly.

• Payment: Full payment is required at the time of preorder to secure your item.

• Shipping: Once your preorder item is ready, it will be shipped, and a tracking number will be sent to you via email.

• Returns: Preordered items are eligible for return within 14 days of receipt, provided they are in unused, original condition. 

• Cancellations: Preorders cannot be canceled once placed, as they are reserved and produced specifically for you.

Contact Us

For questions about this shipping policy, contact: Phone: 718-622-5554 Email: boutique@christinealcalay.com

Thank you for shopping with Christine Alcalay!